When my Mahindra XEV9e broke down during a long road trip, I felt frustrated. But the exceptional support from Mahindra’s service team transformed my experience and restored my confidence in the brand’s commitment to its customers.
Introduction: A Journey That Tested My Trust
Buying the Mahindra XEV9e felt like a dream — a new-age electric SUV with style, comfort, and performance. But soon after delivery, that dream took a rough turn. What started as a simple road trip from Mumbai to Bengaluru turned into a test of patience and faith.
Yet, what truly defined this story was Mahindra’s customer care and dedication, which completely changed my perception of the brand.
The Beginning: Excitement Meets Trouble
We took delivery of our Mahindra XEV9e on 27th August, right on Ganesh Chaturthi — an auspicious day. But within just two days, the excitement faded when the car’s drive selector got stuck.
Thankfully, the NBS Service Centre in Mumbai fixed a brake switch issue, and we decided to continue our planned trip to Bengaluru.
Everything seemed fine until, near Satara, the car suddenly lost power. No response from the accelerator, warning lights everywhere — and we were left stranded on the highway.
Service Struggles and Small Wins
After multiple calls, we managed to restart the Mahindra XEV9e and reached the nearest service centre. They fixed what they thought was a loose brake switch connection, took a test drive, and gave the all-clear.
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However, later that night near Belagavi, the same issue returned. The car stopped again in the middle of the highway, and Mahindra’s Roadside Assistance (RSA) failed to respond in time.
Despite the stress, luck favored us — the car restarted after 45 minutes, and we drove to Belagavi safely.
Mahindra’s Human Touch: From Panic to Peace
What happened next completely changed my opinion. Even though it was a Sunday, Mahindra’s Hubli Service Team called in an EV specialist just for us. He thoroughly inspected the vehicle, updated the BMS software, and stayed in touch until we reached Bengaluru.
The next morning, the Regional Manager – Karnataka called personally, showing genuine concern and advising us to bring the car for a full check-up.
Such attention is rare. When we reached India Garage, Bengaluru, the branch head assured us that the issue would be solved in coordination with the factory technical team.
The Real Fix: Dedication That Made a Difference
Over the next few days, Mahindra’s experts identified the root cause — a faulty cooling pump — and replaced it.
Throughout this process, I received constant updates from the Regional Manager and the Bengaluru team. Their proactive approach and communication truly impressed me.
When we finally started our return trip to Mumbai, the Mahindra XEV9e performed beautifully. Smooth, quiet, and reliable — exactly how an electric SUV should be.
Performance That Surprised Me
During our 2,300 km journey, the Mahindra XEV9e delivered a highway efficiency of around 6.75 km/kWh, carrying four passengers with luggage and AC running.
The drive was stable and comfortable, and despite minor feature glitches, the overall experience after repair was outstanding.
It proved that when supported by a dedicated team, even a tough situation can turn into a positive story.
Final Thoughts: Mahindra’s Promise Stands Strong
Yes, my Mahindra XEV9e had issues. But what mattered more was Mahindra’s response. From the regional manager to service teams in Mumbai, Hubli, and Bengaluru — every person went above and beyond.
Their professionalism and empathy transformed frustration into faith. Today, I proudly say that Mahindra XEV9e not only won back my trust but also showed what true customer care means.
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❓ FAQs
Q1. What caused the Mahindra XEV9e to break down?
The issue was due to a faulty cooling pump and brake switch connection, which Mahindra’s technical team later replaced and fixed permanently.
Q2. How was the Mahindra service support?
Outstanding — from the Regional Manager to the local service teams, everyone was proactive, empathetic, and customer-focused.
Q3. What is the real highway range of Mahindra XEV9e?
During a 2,300 km trip, the Mahindra XEV9e achieved around 6.75 km/kWh with full load and AC on, which is excellent for its segment.
Q4. Would you recommend Mahindra XEV9e?
Yes. Despite initial issues, the car’s performance and Mahindra’s after-sales support make it a worthy EV option for long drives.
Q5. What did this experience teach you?
That genuine customer service can turn any negative experience into a story of trust and satisfaction.
Conclusion
The Mahindra XEV9e journey proved one thing — vehicles can have problems, but how a company responds defines its true value. Mahindra’s commitment, quick action, and personal attention showed why it remains one of India’s most trusted automotive brands.
From breakdown to belief — the Mahindra XEV9e journey will always remind me that trust, once broken, can be beautifully rebuilt.